Question 1

What condition are your parts in?

Accepted Answer

Every part is used or remanufactured OEM unless a listing says otherwise. Used parts are pulled from low-mileage donor vehicles and functionally tested; remanufactured parts are rebuilt and tested to the manufacturer's specification. Each one is inspected before it leaves our warehouse, and every listing states its condition.

Question 2

How do you make sure the part fits my car?

Accepted Answer

Fitment is confirmed before anything ships. Enter your VIN and we decode the exact year, make, model, trim and engine, then match it against a year-range compatibility table rather than guessing. If you don't have the VIN to hand, Year/Make/Model works too — the VIN is simply more precise.

Question 3

What do VIN and OEM actually mean?

Accepted Answer

VIN stands for Vehicle Identification Number — your car's unique 17-character ID. It pins down the exact vehicle that rolled off the line, engine and trim included, so we can match a part to it rather than guess. OEM stands for Original Equipment Manufacturer — a part made by your vehicle's original manufacturer, the same part the car was built with, not an aftermarket copy of it.

Question 4

What warranty do I get?

Accepted Answer

Twelve months, as standard, on every part we sell. No tiers, no "up to", no small print about which parts qualify. Cover runs from the date of delivery against defects in materials and workmanship — if a part fails inside that window, we ship a replacement at no charge.

Question 5

Do I pay when I request a quote?

Accepted Answer

No. Requesting a quote is free and carries no obligation. You send the vehicle and the part you need, a specialist sources it and confirms fitment, and you get a firm price before deciding anything. Parts already listed in our catalogue can be bought outright instead, at the price shown.

Question 6

How much is shipping?

Accepted Answer

Free, to all 50 states. It is included in the price we quote you, so the number you agree is the number you pay. Oversized freight items occasionally carry a surcharge — if yours is one, we tell you at quote, never afterwards.

Question 7

How quickly will my part ship?

Accepted Answer

Most approved orders dispatch within 48 hours, tracked and insured — catalogue orders placed before 12 PM local time usually go out the same business day. Harder-to-source parts can take longer; if that applies to yours we tell you up front, not after you have paid.

Question 8

Which makes do you cover?

Accepted Answer

Parts for 34 manufacturers — domestic, European and Asian — including Ford, Chevrolet, Toyota, Honda, BMW, Mercedes-Benz, Jeep, Ram, Subaru and Tesla. If your make isn't in the list on this page, ask anyway; we source well beyond it.

Question 9

What if the part doesn't fit or arrives faulty?

Accepted Answer

We sort it out and we cover the return shipping. Because fitment is verified against your VIN before dispatch, mismatches are rare — but when they happen they are our problem, not yours. Your 12-month warranty covers the part and our returns policy covers the order.

Question 10

What is the return policy?

Accepted Answer

You may return any unused, uninstalled part in its original packaging within 30 days for a refund. Parts that arrive damaged or defective are covered by your warranty and can be returned at any time. Start a return from your account dashboard or by calling our support line.

Question 11

Is checkout secure?

Accepted Answer

Absolutely. All transactions are processed through Stripe, which is PCI DSS Level 1 certified — the highest standard for payment security. We never store your full card number on our servers. The site uses TLS 1.3 encryption end-to-end.

Frequently asked questions