Return policy

Unused, uninstalled parts may be returned within 30 calendar days of delivery.

Return shipping may apply. Whether it does depends on the part's size, the distance it travels, our return and refund policy, and what went wrong. In most cases the customer pays return shipping; in rare cases we cover it — for example, when a part doesn't fit because we matched it to your VIN wrongly.

The same goes for the delivery charge you paid: if the return is because of our mistake — a wrong part, a part that doesn't fit because we matched it to your VIN wrongly, or one that arrived faulty — we refund it along with the part. Otherwise the part is refunded and the original delivery charge isn't.

How to Start a Return

Go to My Orders and open the order containing the part.
Click Request a Return, choose a reason, and submit.
Our team reviews every request — usually within 1 business day — and issues an RMA number with shipping instructions once approved. Any restocking fee or return carriage cost is confirmed to you in writing at that point, before you send anything back.
Items must not be shipped back without an approved RMA number — returns sent without one may be refused or delayed.
Once we receive the part back, your refund is issued to the original payment method.

What's Covered

A part that arrived faulty, dead on arrival, or not as described — replaced or refunded

The wrong part sent, or one that does not match its listing — replaced or refunded

Changed your mind — returnable unused and in its original packaging, within the return window

Anything else — talk to us; most situations have a sensible answer

Not Eligible for Return

Special-order or custom-fit parts

Electrical components that have been installed or wired in

Parts marked "non-returnable" on the product page

Cancellations

Need to cancel? Orders can be canceled free of charge any time before they ship — just reach out via Contact Us or My Orders. Once an order has shipped, it falls under the standard return policy above.

Questions about a specific order? Call us at +1 209-593-2500 or send us a message.